Personalised Lush Gifts

Curious about how to build your own customisable Lush gift boxes? We've created a handy FAQ section to answer all of your questions.

What Does a Personalised Gift Include?

Once you've chosen the Lush products you think they'll love, you'll be guided through a process that asks you to choose your customized elements. These elements include:

• A tray colour of your choice that the products will sit in
• A sleeve with your choice of bath art design that we'll put the tray into for further protection
• A selection of pre-written messages that you can choose for your box
• And, finally, a custom message label that will be added to a card and included in the box for an even more personalised feel

How Do I Make a Customised Gift?

We're so glad you asked. It's easy! Just follow these five simple steps:

1. Choose your product(s)

2. Click the Bag icon in the upper righthand corner

3. Select "Create a Bespoke Lush Gift Box"

4. Design the box with the customised elements of your choice

5. Check out

Which Products Can’t Go in a Customised Gift Box?

There are a few products we're not able to include in our customized gift boxes. These include:

• Perfume
• Body spray
• Pre-wrapped gifts
• Fresh products (ie. fresh face masks)

Everything else is good to go!

What Does Each Gift Box Include?

Each personalised gift box includes three custom elements: a tray colour of your choice, a sleeve design of your choice and then a box with a pre-printed message.

We offer three gift box sizes.

Our smallest box holds 1-3 products

Our medium box holds 3-5 products

And our large box holds 5-7 products

The price for all three is the same.

How Much Does a Customised Gift Box Cost?

You can choose from 3 different sizes of gift boxes that can hold 1-7 products. The box itself (including tray and sleeve) is £6, whatever the size, to which we add the cost of each product you have carefully chosen.

How Much Does Delivery Cost?

Our Standard Shipping cost is £3.95 with an arrival estimate of 2-4 business days, depending on location.

Shop With Confidence

Our team is dedicated to ensuring that your orders are processed, packed and shipped promptly. We work closely with trusted carriers to provide accurate delivery estimates. However, it's advisable to complete your shopping well in advance to minimise the risk of any unexpected delays.

Stay Informed: Tracking and Notifications

Once your order is shipped, you'll receive tracking information to monitor its progress. We'll keep you informed via email of any updates or changes to delivery, if they arise.

More Questions?

For any other questions, please contact our dedicated Customer Care team.