Contact Us

Our Customer Care team looks forward to helping you out with your query! As we enter the festive season, we appreciate your patience and kindness when contacting us. As we are experiencing peak contact levels, a delay in response may apply.

Please find our contact methods below.

Customer Care Email
You can email us at [email protected] and we will aim to get back to you in 1-3 business days. Please note, peak periods such as December may result in a longer response time due to high contact levels. We appreciate your patience, and we can’t wait to assist. 

Messaging
You can send us a message! Please note this is not a ‘Live’ service.

We have team members working around the clock responding to messages. To send a message through to us, click the 'chat with us' icon on the bottom right hand of the screen. On the app, you can find this on the top left of the screen, or in your My Account menu – just click “chat with us”.

Someone will get back to you as soon as possible. We ask that you leave your email address, in the event an agent is not immediately available for response.

Customer Care Phone
1300 LUSH AU (5874 28)
Our phone team is available Monday to Friday 9.30am - 4.30pm AEDST.

If you can’t get through to us, we might be on the phone with other callers. Feel free to try again a bit later, or use an alternate contact method.

Post Address
Attn: Lush Customer Care
Unit 1A, 74-76 Biloela Street
Villawood NSW 2163
Australia

Press Office
If you are a journalist and have a press enquiry, please contact [email protected]

Lush Charity
If you have an enquiry about applying for a grant from Charity Pot, contact [email protected]

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