UK Factory Freshness Sale 2025 Terms and Conditions
Well, well, here’s a lovely surprise for you from us! A Lush haul up to 60% (or other such percentage as advertised) off the recommended retail price.
Why do we do a sale? Because we believe fresh is best! At Lush we have a Freshness policy showing our commitment to selling the freshest cosmetics and being transparent so you’ll always know when something was made.
But before you start adding to your basket, please take a look at our sale terms and conditions below:
1. Terms of Factory Freshness Sale 2025: These terms and conditions, together with other relevant LUSH terms and conditions (the “Terms”) apply to the UK Factory Freshness Sale 2025 (the “Sale”). By making a purchase from the Sale in the Lush Green Hub Unit M, Fleets Corner Business Park, Poole, BH17 0LA, you agree to be bound by these terms and conditions. It is a condition of purchase from the Sale that all Terms are accepted as final.
2. Sale Dates: The sale will begin on the Saturday 6th September 2025 at 9am to 5pm and will end on Sunday 7th September 2025 (10am to 4pm).
3. Availability: The sale is on a ‘first come first served’ basis and subject to availability.
4. Sale Products: The products to be included in the Sale shall be at our sole discretion and we make no guarantee as to the type or availability of any of the products included within the Sale, although we hope to include as many of your favourite treats and other popular products as possible. Products included in the Sale will be clearly marked in the Lush Green Hub.
5. Purchase Limit: You may purchase up to six (6) of each product type available at this Factory Freshness Sale.
6. Payment Method: Sorry, we do not accept cash or gift cards as payment methods at the Sale.
7. Customer Care: We hope you are thrilled with your purchases. However, in the case of a faulty item, we unfortunately may be unable to replace sale items due to limited stock. If we cannot offer you a replacement, Customer Care will be able to offer a full refund on any faulty sale items or errors that occur from in-store purchases. For more information on refunds, please refer to our LUSH UK Terms of Sale. This does not affect your statutory rights.
8. Freshness Policy: Some of the products in the Aale are nearing the end of the time frames set out in our Freshness Policy (this is not the same thing as their best before date). It’s possible that a few of the items you purchase won’t be as fresh as our full-priced items and we think it’s important you’re aware of that now before receiving them.
9. Sale Discount: Sale products will be available at up to 60% off the original retail price in UK stores except where the product is marked as previously forming part of a giftset and is being sold individually in the Sale at a specified price (“Sale Discount”). Sale Discount cannot be used in conjunction with any other online or in store offer or promotion unless stated.
10. Terms of Sale: Where any of these sale terms and conditions conflict with our standard terms and conditions, these terms and conditions shall prevail in relation to the purchase of any sale products.
11. We reserve our right to withdraw or amend this offer at any time without prior written notice and at our sole discretion. If we sell out of Sale products on the first day of this Sale, we may in our sole discretion not open the Sale on the second day.
12. No Commercial Resale: You explicitly acknowledge and accept the prohibition on commercial resale. This Sale is for personal use only.
13. Limitation of Liability
a. Subject to clause 12(b), LUSH and its group companies accept no responsibility for any damage, loss, injury or disappointment suffered by any person as a result of their participation in the Sale, their attempted participation or their acceptance of any product.
b. Nothing in these Terms shall exclude LUSH’s liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded under English law.
c. By participating or attempting to participate in this Sale, participants agree that LUSH shall not bear any liability for: the loss, theft or misuse of any product; or any damage in any way attributable to this Sale or the attempted participation in this Sale, subject to clause 12(b).