Trick or Treat - Lush app sales promotion Terms and Conditions

1. Introduction (when does this Promotion run from?)

These terms and conditions (the “Terms”) apply to the ‘Trick or Treat – LUSH app Sales Promotion’ running from 12am on 24th Oct 2023 and 11:59pm on 31st October 2023 (the “Promotion Period”) available on the LUSH mobile application (the “App”).

2. Who is the Promoter?

Lush Ltd a company registered in England and Wales with company number 02940032, whose registered office is at 29 High Street, Poole, Dorset, BH15 1AB (the “Promoter”).

3. What is the “Trick or Treat LUSH App” Promotion?

Each product order made by a customer through the Lush App during the Promotion Period will be entered into a prize draw to receive a “Treat” with their order* (the “Promotion”).

*Please note that purchasing e-gift cards and the LUSH Delivery Pass does not count as purchase of products and will therefore not be eligible for participation in the Promotion.

4. What is the “Treat” and how many are available?

4.1. There are 150 “Treats” available each day of the Promotion Period.

4.2. The “Treats” will be allocated using a random computer-generated process to ensure the eligible customer orders receiving a “Treat” are picked at random. There is one (1) “Treat” per eligible customer order.

4.2. Customers cannot choose which “Treat” they will receive, but if their eligible order is randomly chosen, it will be one of the following products:

1. They Only Come Out at Night Gift (https://www.lush.com/uk/en/p/they-only-come-out-at-night-gift )

OR

2. The Monster Party Gift (https://www.lush.com/uk/en/p/monster-party-gift )

OR

3. Magic Potion bath bomb (https://www.lush.com/uk/en/p/magic-potion-bath-bomb ); Screaming Banshee (https://www.lush.com/uk/en/p/screaming-banshee-bath-bomb ) and Bat Art bath bomb (https://www.lush.com/uk/en/p/bat-art-bath-bomb )

OR

4. Magic Potion bath bomb (https://www.lush.com/uk/en/p/magic-potion-bath-bomb );

Screaming Banshee (https://www.lush.com/uk/en/p/screaming-banshee-bath-bomb ) and Jason’s Mummy bath bomb (https://www.lush.com/uk/en/p/jasons-mummy-bath-bomb )

4.3. A “Treat” cannot be exchanged and there is no cash alternative for a “Treat”.

5. What are the “Tricks”?

5.1. We think our customers are great, so there are no tricks here! Each eligible customer order made through the LUSH app during the Promotion Period, that does not receive a “Treat”, will receive two free product samples whilst stocks last.*

*Please note that free samples are complimentary and subject to availability, and we are not obliged to offer them. We reserve the right to remove the option for free samples at any time.

5.2. Customers cannot choose which free sample they will receive. Free samples cannot be exchanged and there is no cash alternative for free sample.

6. How do I participate in the Promotion?

6.1. To participate in the Promotion, participants must place an order on the LUSH app during the Promotion Period.

6.2. When your order arrives, you will find a note in your order along with either your “Treat” or your two free samples.

6.2. Participants who make purchases outside the Promotion Period will not be eligible to participate in this Promotion.

6.3. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

6.4. Receipt of a “Treat” or a free sample will not incur you additional delivery costs.

6.5 The Promotion is whilst stocks last and subject to availability.

6.6. The participant shall not, while using the “Treat” or free sample, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

6.7. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

6.5. The Promoter accepts no responsibility for the “Treat” or free sample being lost or delayed in the post.

6.6. For help with participating in the Promotion, please visit our Customer Care Help Centre https://www.lush.com/uk/en/faq/contact-us

7. Who is eligible to participate?

7.1. The promotion is only available to customers purchasing from the United Kingdom (excluding Northern Ireland) on the LUSH mobile app aged 18 years or over.

7.2. Sorry, you are not eligible to participate in the promotion if you are:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion; or

(c) members of the immediate families or households of (a) and (b) above.

7.2. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

8. Limitation of Liability

8.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

8.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

8.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

9. Data Protection and Publicity

For information relating to the Promoter’s privacy policy please contact the Promoter directly or visit the LUSH Privacy Policy in your LUSH app or by visiting the Privacy Policy for your country: https://www.lush.com/uk/en/faq/privacy-notice

10. General

10.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

10.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

10.3. These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.