Consultations & Services
Expert advice, zero cost. Here’s everything you need to know about in-store Lush consultations.
What type of consultations are available?
We offer both skincare and fragrance specific services, but you can always visit us in store for a consultation on any Lush product.
Are they free?
Yep! It’s on us. All of our consultations are free.
How do I book?
Our consultations (product demos) are available on a walk-in basis at your local Lush shop. Though for our in-depth services listed below, give your local store a call beforehand to find the best time to stop by.
Who will do my consultation?
Our specially trained and uber-friendly store team. They’ll dive deep into our ingredients, help you learn more and help you find the right product that works for you.
How long will they take?
Consultations vary in length. Some may be longer than others so we have enough time to give you everything you need.
Pressed for time?
Give your local shop a call to check how long each consultation takes!
Can I bring a friend?
Of course! All are welcome at Lush, always.
What services are available?
Skincare
Skincare Consultation
Get up close and personal with our fresh, handmade range. Together with our experts, you’ll build a bespoke routine tailored to your skin’s unique needs. You can even take home a few samples to try out, too!
Meet Your Microbiome
Learn more about your skin’s microbiome, why it matters and how we formulate our products with it in mind. Afterwards you'll understand your skin better and make more informed decisions about the products you buy. Learn more here.
Freshen Up
Been eyeing up a particular Lush face mask or moisturiser? Our team will perform a live, on-face demo of any product so you can experience them first hand and decide if they’re the right fit for you (or your face).
Skintroductions
Want to learn what’s going on (not what’s going ‘wrong’) with your skin?A family friendly workshop, perfect for anyone wanting to learn more about their skin
Scent
Fragrance reading
With a fragrance reading, our experts help you uncover how you want to feel and match those emotions to Lush fragrances. The result? A tailored scent wardrobe to see you through from A.M. to P.M.
Ingredient exploration
Explore four of our iconic raw materials and the ethical stories behind them. Once you’ve picked a favorite, we’ll introduce you to three unique fragrances that showcase that ingredient in different ways.
Scent tours
Have issues with your sense of smell? We’ll take you on a tour of your local Lush shop to explore different aromas together so you can find your new favourites.
Wedding consultations
Find the perfect scents for your wedding day. Tell us about your venue, your style, and your story, and our in-store team will expertly curate a collection of fragrances that capture the essence of your special day.