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Complimentary product with purchase (Snow Fairy single wick candle) - Website and app-only promotion terms and conditions (UK (Excluding Ireland))

    1. The Promotion: Subject to these Complimentary Product with Purchase Terms and Conditions ("Terms"), the Eligible Participants who make an eligible purchase on the Lush website or on the Lush App during the Promotion Period will receive a Complimentary Snow Fairy Single Wick Candle.

    By taking part in the Promotion, you agree to be bound by these Terms. It is a condition of participation in the Promotion that all Terms are accepted as final.

    2. The Promoter: This Promotion is organised by Lush Retail Limited, a company registered in England and Wales, with registered company number 03084750 at registered office address 29 High Street, Poole, Dorset, BH15 1AB ("LUSH", "us", "our" or “the Promoter”).

    3. Accepting the Terms and Conditions: By participating in this Promotion, you agree to be bound by these Complimentary Product with Purchase Terms and Conditions, the Lush UK App terms and conditions, the Lush UK website terms and conditions, and the Lush privacy policy.

    4. Promotion Period: This Promotion is available from 00.01 GMT on 8th December 2025 to 23:59 GMT on 9th December 2025.

    5. How to Participate: Complete a “Qualifying Purchase” that meets the Minimum Spend threshold during the Promotion Period on the Lush UK website or the Lush UK App to receive the Complimentary Product.

    6. Minimum Spend: £65 or more in a single Qualifying Purchase.

    7. Qualifying Purchase: To qualify for the Complimentary Product, customers must spend £65 or more in a single transaction on the Lush App or on the Lush website in the UK (excluding Ireland). Purchases from Lush HairLab, pop-ups and concessions are excluded from this Promotion. Purchases of Kitchen Box subscriptions, Fresh and Flowers subscriptions, e-gift cards are also excluded from this Promotion.

    8. Complimentary Product: one (1) Complimentary Snow Fairy Single Wick Candle (RRP £12.00).

    9. Eligible Participants: This Promotion is open to members of the public who make an eligible purchase during the Promotion Period on the Lush UK App or on the Lush UK website in the UK (excluding Ireland) and who are at least 18 years of age. This does not include:

    (a) employees of the Promoter or its holding or subsidiary companies,

    (b) employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the promotion or its administration; or

    (c) members of the immediate families or households of (a) and (b) above.

    10. Complimentary Product Limit: The Promotion can only be used once per Eligible Customer during the Promotion Period.

    11. Other Promotions: This Promotion is not valid in conjunction with any other offer or promotion unless stated otherwise.

    12. No cash alternative: There is no cash alternative to the Complimentary Product. The Complimentary Product is not exchangeable for cash or for any other LUSH product or for any LUSH gift card.

    13. Returns: Returns of the Complimentary Product (regardless of condition) will not result in a refund or payment to you of any sort. If you return items from a qualifying transaction, bringing your spend below the Minimum Spend , you must also return the Complimentary Product.

    14. Your Legal Rights: Nothing in these Terms shall affect any participant's legal rights including all rights in respect of refunds or replacements for products which are faulty, not fit for purpose or not as described.

    15. In the event of any dispute regarding the Terms or the conduct of this Promotion, the decision of LUSH shall be final, and no correspondence or discussion shall be entered into.

    16. Subject to Availability: This Promotion is subject availability and whilst stocks last.

    17. Unclaimed Complimentary Products If there are unclaimed Complimentary Products when this Promotion closes, those Complimentary Products will remain the property of LUSH and LUSH may dispose of them as it sees fit, this may include offering the Complimentary Products for sale in the normal way.

    18. LUSH reserves the right to cancel the Promotion or amend the Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside LUSH's reasonable control.

    19. LUSH reserves the right to not award a Complimentary Product or disqualify a participant if there are reasonable grounds to believe that any person is not eligible for any reason or for any other lawful reason, including unruly behaviour or failure to comply with these Terms.

    20. Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, LUSH reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

    21. Limitation of Liability:

    a. Subject to clause 21(b), LUSH and its group companies accept no responsibility for any damage, loss, injury or disappointment suffered by any person as a result of their participation in this Promotion, their attempted participation or their acceptance of any product.

    b. Nothing in these Terms shall exclude LUSH’s liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded under English law.

    c. By participating or attempting to participate in this Promotion, participants agree that LUSH shall not bear any liability for: the loss, theft or misuse of any product; or any damage in any way attributable to this Promotion or the attempted participation in this Promotion, subject to clause 22(b).

    22. No Waiver: Any failure on any occasion by LUSH to enforce a Term is not a waiver of that Term.

    23. Governing Law and Jurisdiction: This Promotion and these Terms will be governed by English Law and, subject to any right you may have as a consumer to select jurisdiction, any disputes will be subject to the jurisdiction of the Courts of England and Wales. This Promotion and any location on which these Terms are posted are only intended to be accessed from the UK (excluding Ireland). LUSH does not make any representation that materials relating to this Promotion are appropriate or available for use at any other territory. Access to them from territories where their contents are illegal is strictly prohibited. If you view these Terms from other territories you are responsible for compliance with all local laws.

    24. How to contact LUSH: LUSH can be contacted in relation to this Promotion by emailing LUSH UK Customer Care at: [email protected].

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