Click & Collect FAQ

Is Click and Collect available everywhere?

Click and Collect is available in all of our UK&I shops, depending on stock availability.

How soon after ordering can I come and collect?

Your order will be ready within 24 hours of placing the order, in most cases sooner than that. You will receive an email once the order is ready to collect, so please wait until you receive that notification. 

How do I pay / what payment methods are accepted?

All of our usual payment methods are accepted for same day delivery and click and collect.

How long will the store hold onto my order for?

We’ll hold your order for 7 days after it’s ready for collection. Any uncollected orders will be cancelled and a full refund back to the original payment method will be provided.

An item is missing from my order/an item is damaged in my order/ I've been given the wrong item, how do I get it replaced?

Please contact the store using the details provided in your email confirmation. They will be happy to make sure you have the right product.

I placed the order under my name but my friend is picking it up? Is this ok?

Yes of course. As long as they have the order reference to show the shop team, they will be able to collect the order.