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Thank you for registering for our newsletter. For unopened registrations 50 times (about 1 year) or more in a row among the accounts currently applying for the newsletter, the sending of new newsletters may be stopped as an e-mail address that cannot be delivered. ..

If you would like to resume sending the newsletter, please register here.

Q I received an email saying "Click here to confirm your subscription to our list."

Click here to complete the registration for the LUSH e-mail newsletter (free of charge).

If you have already registered and do not need to deliver, please follow the procedure below from here.

2) Enter the email address you want to stop delivering

If you press "Add to Favorites" on the product page while logged in, the product will be added to the "Favorites (Wish List)" of your account, making it easier to find.

It is convenient to add items that you often order or are interested in.

* There is no function such as arrival notification.

Q I have failed to log in several times and now I cannot log in.

If you fail to log in more than 5 times, your account will be locked and you will not be able to try logging in.

In addition, this lock cannot be released even by us, and will be released when the date changes.

If you are in a hurry, we would appreciate it if you could place an order without registering at another email address that was not used for registration, or consider ordering by phone.

* If you use a different e-mail address: When you add the ordered product to the cart and proceed to the order procedure, the guidance "Shop without registration" will be displayed. Please complete the order procedure at.

* By phone: Credit cards cannot be used. Only NP deferred payment or cash on delivery is available.

Q I want to consult about products like a store

Customer care also provides consultation and consultation on product selection.

・ TEL 0120-125-204 Reception hours: Weekdays 10: 00-17: 00

Please feel free to contact us regarding products such as scents and concerns that you do not understand online, or skin problems.

・ LINE Reply from 10:00 to 16:00 on weekdays.

If you have any questions, please feel free to use them when you want to ask them.

When the chat frame appears at the bottom right of the site, it is within the reception hours.

Q I get the error "Form has expired" and cannot proceed

!! The form has expired. Please reload the page

If you get the above error, please try the following operations as a remedy.

* The same message may be displayed several times due to an error message when switching pages. Please try it several times.

-Copy and paste the URL and reload the page

-Open a different page such as the TOP page and then proceed to the page you want to see again or the order procedure

We are currently working on a fundamental improvement.

Q I'm using an iPhone or iPad, but when I open the Rush site and tap the menu button, it doesn't respond.

We sincerely apologize for any inconvenience caused when using the site.

If you have any problems with ordering or browsing the menu, please try the following settings.

Open safari from the settings menu and tap "Clear cookies and data"

On your iPhone or iPad, open Safari and tap the "overlapping □ icon" at the bottom. Tap "Private", then tap "Done"

If you are using another browser, please check the recommended browser.

Q The password reset screen appears and an error occurs.

We apologize for any inconvenience caused by the password reset procedure.

From February 2017, we changed the password rules to enhance security.

For that reason, the password reset screen may appear after login.

If you get an error even if you enter the old password and the new password, please try the following.

1) If the old password has been entered automatically, delete it, enter it again, and proceed to the next step.

2) Log out once and perform the password reissue procedure from "Forgot your password?" On the login screen.

Check the password reissue procedure in detail

If the problem persists, please contact customer care.

* If you do not receive the password reset email, please make the following reception settings.

-Allow reception of emails from the domain "lush.co.jp"

-Allow reception of HTML-formatted emails

Q I posted a review, but it is not reflected

After posting a review, it will take 1 to 3 days for it to be posted on the page.

Also, if you have not registered your nickname on the "Account Page" after registration, it will not be displayed.

Even if the registered nickname can identify an individual, it may not be displayed.

If you do not see it after a while, please contact Rush Customer Care.

Q Where should I make inquiries regarding recruitment?

Q Can I check the employment information on the website?

Please see the shop information page from the related links below.

Q I cannot register due to an error in new registration.

If you enter in the new registration screen and cannot proceed, the error message and the part that needs correction will be displayed in red at the top of the page.

If you still get an error message even if you make changes according to the error details, please contact Customer Care by email or phone with the error details and the entered details.

Also, if you have registered before, you will not be able to make a new registration with the same email address.

If you have already registered, have you forgotten your password? Please complete the procedure from, or contact customer care by phone.

Customer care Phone number: 0120-125-204 Weekdays 9: 30-18: 00 Saturdays, Sundays, and holidays 10: 00-16: 00

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