REWARD PROMOTION JULY 2025
PROMOTION TERMS AND CONDITIONS:
LUSH APP AND LUSH ACCOUNT CANADA CREDIT PROMOTION JULY 2025
PROMOTER: Lush Handmade Cosmetic Ltd, a company registered in British Columbia, Canada, whose registered office address is at: 8680 Cambie St, Vancouver, BC V6P 6M9 (the “Promoterˮ).
PROMOTION: Download the LUSH App and create a LUSH account to receive a CDN$5.00 voucher (the “creditˮ) for use against your next purchase in the LUSH App or in participating Canadian LUSH stores; or be an existing LUSH Account holder on the latest version of the LUSH App (the “creditˮ) during the Promotion Period (the “Promotionˮ). Minimum spend of CDN$1.00 applies.
PROMOTION PERIOD: This Promotion launches on the LUSH App on July 1, 2025, at 01:00 AM EST and closes on 23 December 2025 at 12:00 AM EST.
HOW TO ENTER: In order to participate in the Promotion, you must complete the following steps:
1. Download the latest version of the LUSH App
a. For iOS device users, this is accessible on the Apple App Store. You will require a device with iOS 16.0 or later. For Android device users, this is accessible on Google Play. You will require a device with Android 9 (API 28).
b. If you already have the LUSH App downloaded on your device, make sure you have the latest version. You will require the latest version of the LUSH App to participate in this Promotion.
c. The ways in which you can use the LUSH App and may also be controlled by the Google Play Store Terms of Service and the Apple App Store Terms of Service will apply instead of these terms where there are differences between the two.
2. Create a LUSH account / Log in to your LUSH account
a. Click on “Sign Upˮ if you do not already have a LUSH account. You will be asked to supply your email address and choose a password. You are given the option to sign up the Lush Community newsletter. You do not have to sign up to the newsletter in order to participate. If you choose to sign up to the newsletter, you can unsubscribe at any time.
OR
b. Click on “Log inˮ if you already have a LUSH account and enter your email address and password associated with your LUSH account.
3. Claiming the credit: Ensure you are logged into your LUSH account on the latest version
of the LUSH App. The credit will appear in your LUSH App as a banner on your home
feed and it will also appear in the “creditsˮ section of your checkout basket page.
HOW TO REDEEM THE CREDIT
4. Who can redeem the credit? The credit may not be claimed by a third party on the
participantʼs behalf. The Promoter does not accept any responsibility if the participant is
not able to take up the credit.
5. Where can the credit be redeemed? The credit will be available for redemption on
any eligible online purchase made through the LUSH App or in participating Canadian
LUSH stores.
6. How can I redeem the credit?
a. Online: You can redeem the credit from your checkout basket on the LUSH App,
you simply need to click on “Apply creditˮ and the credit will be applied to your checkout basket if your shopping basket sub total is equal to or more than $1.00. This will automatically deduct $5.00 from your shopping basket total. The $5 credit will not apply against shipping fees. If the value of your basket sub-total is less than the credit, the remaining balance of the credit will be lost.
b. In Store: In participating Canadian LUSH stores only. You simply need to present to a member of staff (a) your LUSH App homepage showing the credit banner; and (b) confirm your email address associated with your Lush Account when placing an in-store order.
7. What products are excluded from the credit? Any sale items; collaboration items; charity products; campaign products raising funds for charities or non-profit organisations; gift cards; in store spa vouchers; all subscription services; all customisation services; all lifestyle items (including but not limited to such as clothing, tote bags and cosmetics pouches); knot wraps, Lush paper carrier bags and make-up brushes and any shipping fees. For the avoidance of doubt, LUSH Spa vouchers can be purchased using the credit through the LUSH App.
THE CREDIT TERMS
8. The credit cannot be exchanged, refunded or transferred to another person or
redeemed for cash.
9. Expiry Date: The credit will expire 3 months from the date it was unlocked through this Promotion.
10. The credit can only be used once. Once it has been used, it will disappear from your LUSH App.
11. The credit cannot be used in conjunction with other discounts or offers.
ELIGIBILITY
12. The Promotion is only available to participants resident in Canada (excluding those resident in Quebec).
13. Sorry, you are not eligible to participate if you are:
a. an employee of the Promoter and its associated companies or group companies;
b. anyone professionally associated with the Promotion; or
c. members of the immediate families or households of (a) and (b) above.
14. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.
15. Each participant is eligible for only one credit.
LIMITATION OF LIABILITY
16. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.
17. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimize the effect to the participants of any such failure.
18. The Promoter will not accept responsibility any inability of a participant to access or use the credit, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
19. By participating in the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the Promotion.
20. Nothing in these Terms and Conditions shall operate to exclude the Promoterʼs liability:
a. For death or personal injury as a result of the Promoterʼs negligence;
b. For fraud;
c. Further than that is permitted by law.
DATA PROTECTION
21. By participating in the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf) may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of redeeming the credit for the purpose of administering this Promotion.
22. For information relating to the Promoterʼs privacy policy, please contact the Promoter directly or visit the website at https://www.lush.com/ca/en_ca/faq/ca-privacy-policy.
GENERAL
23. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of othersʼ computer or communication systems.
24. The Promotion is free to enter; no purchase is necessary.
25. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.
26. The Promoter reserves the right to cancel or amend these Terms at any time without prior Notice.
27. The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiaries or associated bodies or successors in title and/or any third party.
28. These Terms shall be governed by British Columbia law, and the parties submit to the exclusive jurisdiction of the courts of British Columbia